How do I get help with my account?
Email support@eezconvention.com with the email address used for your account and a description of the issue. Do not send passwords or sensitive payment details.
Support
Help for eezconvention users and organizers.
eezconvention brings convention setup, committee work, budget approvals, requests, and expense records into one coordinated platform for modern convention teams. Attendee-facing flows are planned, but are not currently available in the app.
App Description
Convention operations for organizing teams.
eezconvention helps organizers create conventions, manage committees, route operational and budget requests, track spending documentation, and keep leadership visibility clear during planning and event execution.
Attendee discovery, registration, schedules, agendas, event passes, announcements, booth information, seminar signup, and feedback tools are part of the product direction, but they have not been implemented yet.
FAQ
Common questions.
How do I report a problem with a convention?
Send the convention name, your role, the screen where the issue happened, and any error message you saw. Screenshots are helpful when they do not include private information.
Can attendees use eezconvention today?
Not yet. Current support is focused on organizer and committee workflows. Attendee-specific registration and event-day tools are planned for a future release.
Who can manage committees, budgets, and requests?
Access depends on the role assigned within a convention. Admins, committee leaders, finance teams, and members see tools appropriate to their responsibilities.
Where should product feedback go?
Send product feedback to the support email with "Product feedback" in the subject line so it can be reviewed with the right context.
Is eezconvention available for every convention?
Availability depends on whether a convention has been created and configured in the platform by its organizers.
Response Expectations
What to expect after contacting support.
Initial response
Most support emails receive an initial response within two business days.
Urgent event issues
For active convention-day issues, include "Urgent" and the convention name in the subject line so the request can be prioritized.
Follow-up details
Support may ask for your account email, convention name, role, device type, app version, or screenshots to investigate.