Open Settings
Sign in to the eezconvention app and open Settings from the account icon.
Support
Help for eezconvention users and organizers.
eezconvention is now live for both guest experience and organizer operations. Support covers convention setup, guest schedules, exhibitors, notifications, VIP journeys, requests, budgets, expenses, and account help.
App Description
Convention operations and guest experience in one app.
eezconvention helps organizers create conventions, manage venues and spaces, publish schedules, run exhibitor directories, coordinate committees, route operational and budget requests, track spending, and manage VIP guest journeys during live event execution.
Guests can use the app to explore live schedules, view speakers, browse exhibitors, save favorites, and stay up to date with event notifications and convention updates.
Account Deletion
How to delete your eezconvention account.
Users can delete their account from the mobile app or by contacting support from the email address used for the account.
Choose Delete Account
In the Account section, select Delete Account and review the account deletion details.
Confirm deletion
Tap Delete My Account, then confirm the alert to remove login access and personal profile information.
Email support if needed
If you cannot access the app, email support@eezconvention.com with the subject "Delete my account" from the email address associated with your account. Historical convention activity may be retained in anonymized form to preserve committee, task, scheduling, and audit records.
FAQ
Common questions.
How do I get help with my account?
Email support@eezconvention.com with the email address used for your account and a description of the issue. Do not send passwords or sensitive payment details.
How do I report a problem with a convention?
Send the convention name, your role, the screen where the issue happened, and any error message you saw. Screenshots are helpful when they do not include private information.
Can guests use eezconvention today?
Yes. The live app includes guest-facing schedule, speaker, exhibitor, favorites, and event update flows in addition to organizer and operations tooling.
Who can manage committees, budgets, requests, and VIP journeys?
Access depends on the role assigned within a convention. Admins, committee leaders, finance teams, VIP coordinators, and members see tools appropriate to their responsibilities.
Where should product feedback go?
Send product feedback to the support email with "Product feedback" in the subject line so it can be reviewed with the right context.
Is eezconvention available for every convention?
Availability depends on whether a convention has been created and configured in the platform by its organizers.
Response Expectations
What to expect after contacting support.
Initial response
Most support emails receive an initial response within two business days.
Urgent event issues
For active convention-day issues, include "Urgent" and the convention name in the subject line so the request can be prioritized.
Follow-up details
Support may ask for your account email, convention name, role, device type, app version, or screenshots to investigate.